This scam aims to steal your account information and your money.  They look and sound like the real thing but they aren't!


How it works:

You will receive an official looking e-mail from your bank asking you to log in.  They may claim to be "updating your personal information", "investigating irregularities", conducting surveys or even threatening to suspend your account.  You are directed to follow the link which takes you to a page where you will have to enter your online banking username, password and account information.  This page will also look very official.  With your infomation entered, the scammers now have complete access to your money.

This can also be accomplished with a phone call.  Working on the same premise, you will receive a call from your bank asking you to update, verify, activate or re-activate your account.


How to protect yourself from this scam:

1.  Your bank will NEVER send you an unsolicited e-mail or phone you out of the blue, directing you to log into your account or requesting personal information.

2.  Banks and major companies usually have their own e-mails so if the e-mail is sent from This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it., for example, it is likely a scam.

3.  If you get a suspicious e-mail, don't open it or follow any links attached to it.  Simply note who sent it (including their e-mail address) and what they are asking you to do.  Then delete the e-mail.  

4.  If you get a suspicious phone call, ask for the name and number of the person calling then hang up.  It is completely acceptable to be rude by hanging up on them.  You do not have to engage in social pleasantries with them and you do not have to answer any of their questions.  Remember you hold all the power!

5.  If you are concerned that your bank legitimately needs to speak with you, call your branch using the phone number listed in the phone book.

6.  Report all scams to your local police and to the Internet Crime Complaint Center.

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