COMPLIMENTS

COMPLAINT PROCESS

The SPD is committed to the open, transparent, and professional handling of complaints against members of our organization.  The Office of the Police Complaint Commissioner (OPCC) oversees all complaints against police officers.  Complaints against police officers can be made directly to the OPCC by phone or through their website.  Complaints can also be made through our department or any other municipal police department.  Our front desk service area has the necessary forms and brochures from the Office of the Police Complaints Commissioner (OPCC) and a member of our staff can answer questions and assist with making a complaint.

The SPD Professional Standards Section has two investigators available to receive complaints who can be contacted in person or spoken with over the phone. A more detailed explanation of the process can be found by visiting the OPCC web site.

If your inquiry relates to a question or concern rather than a formal complaint, a supervisor will be happy to speak with you and provide information or clarification as appropriate. This can be done in person, or over the phone through our non-emergency line: 250-475-4321. Please ask to speak with the on-duty Watch Commander.

If you prefer to submit your question or concern in writing, a form is available to download which you may forward to the Professional Standards Division via email at [email protected] for a response.

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